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Microsoft solutions, built around your business. Dynamics 365, Power Platform and Data & AI from Defacto infotech.
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Explore solutions, customer experiences, services and practical guides.
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A few places to start.
Microsoft Business Applications
Connect your business with Microsoft Dynamics 365.
Microsoft Power Platform
Practical low-code apps, automation, analytics and agents.
Dynamics 365 Sales
Give sellers the customer context, guided processes and connected tools to focus on the opportunities that matter.
Dynamics 365 Customer Service
Help your teams resolve issues with confidence, deliver consistent answers and build lasting customer trust.
Dynamics 365 Finance
Connect financial processes, improve visibility and give your finance team more room to look ahead.
Dynamics 365 Supply Chain Management
Connect planning, production and distribution with a shared view of the supply chain.
Dynamics 365 Project Operations
Bring sales, resource planning, delivery and project finance into a connected project lifecycle.
Dynamics 365 Field Service
Connect your service desk, dispatchers and technicians to deliver coordinated service in the field.
Dynamics 365 Business Central
Manage finance, sales, purchasing and operations with an integrated business management platform.
Dynamics 365 Customer Insights
Connect customer information and journeys to create more relevant experiences.
Dynamics 365 Human Resources
Make HR information easier to manage and employee experiences more connected.
Microsoft Power Apps
Build practical business applications that connect your data and simplify everyday processes.
Microsoft Power Pages
Create connected business websites for customers, partners and communities.
Microsoft Power Automate
Connect systems and automate repetitive steps across your business.
Microsoft Power BI
Transform disconnected reports into meaningful business intelligence.
Microsoft Dataverse
Connect applications and processes through a consistent, governed data platform.
Microsoft Copilot Studio
Create agents that help people find answers and take the next step in a workflow.
Microsoft Fabric
Connect your analytics landscape and turn enterprise data into useful insight.
AI strategy
Move from scattered experiments to a focused plan for meaningful AI adoption.
Application modernization
Modernize legacy applications so they can support the way your business needs to work today.
Simple CRM
Bring customer information and sales activity into a focused CRM experience.
Hire Microsoft experts
Extend your team with specialists in the Microsoft technologies that power your business.
Microsoft licensing
Align your Microsoft investment with the needs of your people and business.
Managed services
Support the Microsoft applications your business relies on and keep them aligned with changing needs.
About Defacto
Microsoft expertise and business understanding, since 1996.
Our approach
Process-led Microsoft implementation, from discovery through ongoing improvement.
Our people
Meet the leaders behind Defacto infotech.
Life at Defacto
Learning, collaboration and shared achievement at Defacto.
Careers
Build your Microsoft career with Defacto infotech.
Our services
Microsoft consulting, implementation, licensing and managed services.
Customer stories
Explore Microsoft transformation stories across industries.
A more connected future for recycling.
Vanden Global: Teams gained clearer operational insight and more coordinated ways of working across the business.
Turning enterprise data into operational insight.
Ludhiana Beverages Pvt. Ltd.: The business could work from centralized data and respond to operational information more quickly.
Connected departments. More effective regulation.
ZICTA: Integrated workflows helped accelerate regulatory activity and improve operational coordination.
A unified view across a growing investment group.
Team Invest: Finance teams reduced manual work and gained a more coordinated approach to group financial management.
From disconnected operations to coordinated growth.
Chanakya Dairy and Bakery: Shared information and streamlined workflows supported more efficient operations and dependable fulfillment.
More time for families. Less time on administration.
Interrelate: Teams could focus more attention on families and communities while using a shared view of their operations.
Modernizing the systems behind better care.
Red Crescent Hospital: The hospital improved operational responsiveness and the systems supporting patient care.
Service that is ready when customers need it.
Leading Utilities Provider: Customers gained around-the-clock support while routine work placed less demand on service agents.
A connected campus. A better student experience.
Leading Educational Institution: The institution reduced administrative effort and improved its ability to support student experiences.
One financial platform. Across every location.
Interrelate: Interrelate strategically embraced Dynamics 365 Business Central to overcome multifaceted challenges and unlock cloud-scale operations.
A clearer view of a mission that matters.
Interrelate: Interrelate transitioned from legacy analytics to Power BI, marking a turning point in their application modernization journey.
A connected CRM. A stronger customer experience.
Advanced Roofing Inc.: Advanced Roofing Inc. implemented D365 Sales and Customer Insights to centralise CRM and drive customer engagement at scale.
Putting our own finance transformation into practice.
de facto Infotech: The implementation of Dynamics 365 automated invoicing and payment processes, significantly reducing delays and digitizing critical financial workflows.
Customer relationships, built on shared insight.
Southland Stone: Southland Stone streamlined its sales processes with Dynamics 365 Sales, ensuring all customer interactions are recorded and accessible in real-time.
Connected finance across a global communications business.
Speedcast: Speedcast, operating in 40+ countries with 40,000+ remote sites, used Microsoft Dynamics Navision integrations to manage financial operations for 109 entities seamlessly.
A more connected service experience.
Exactive: Exactive transformed their data management and customer service capabilities, positioning themselves as a leader in the unified IT communication services sector.
Digital services that support better livestock health.
Animal Health Ireland: Automation of registration, reminders, and certificate generation streamlined administrative tasks, allowing the organisation to focus on delivering better animal health outcomes.
From reactive maintenance to coordinated field service.
Regional Utility Provider: The utility deployed Dynamics 365 Field Service, enhanced with Power BI and Power Automate, to modernize and automate end-to-end service operations.
A supply chain ready to move together.
Energy Sector Manufacturer: Implementation of Dynamics 365 Supply Chain Management led to significant operational efficiency gains, with a centralised platform for managing the entire supply chain.
Performance conversations with a shared direction.
Confidential Business: A rapidly expanding business overcame growth challenges by automating HR processes and performance management using Dynamics 365 Human Resources.
Connected sales for a complex equipment business.
Aaron Equipment Company: Aaron Equipment adopted Dynamics 365 Sales and Customer Insights to successfully address operational challenges and optimise service excellence across their equipment business.
Sales, service and projects. Working as one.
Oreta: Dynamics 365 enabled Oreta to manage sales opportunities and pipeline more effectively, providing a unified view of all sales activities and customer interactions.
Insights & blogs
Practical guides to business applications, low-code and Data & AI.
A better Dynamics 365 implementation starts with your processes.
Five questions to answer before you begin your next business applications project.
Your first low-code project should solve a real problem.
How to choose a practical starting point for apps and automation.
Before the AI ambition, build the data foundation.
Practical questions for organizations turning AI interest into an implementation plan.
Business Central or Finance? Start with the business you need to run.
A practical comparison based on processes, complexity and the decisions that shape an ERP programme.
Your first business agent needs a clear job.
How to define knowledge, actions, evaluation and ownership before bringing an agent into everyday work.
After go-live: build an operating model that keeps improving.
The support, ownership and change decisions that help a Microsoft application remain useful after implementation.
News & updates
Current Microsoft ecosystem perspectives and Defacto’s technology archive.
A new home for Microsoft’s business application roadmap.
Microsoft is moving new Dynamics 365, Power Platform and Dataverse capability updates to the AI at Work roadmap. Here is what to review in your planning process.
Microsoft’s Majorana 1 chip
A look at Microsoft’s Majorana 1 announcement and its ambitions for the future of quantum computing.
Dynamics 365 Contact Center
Exploring Microsoft’s approach to connected, AI-assisted customer service.
Highlights of Microsoft Ignite 2024
Business applications, AI and the developments highlighted at Microsoft Ignite 2024.
Dynamics 365: 2024 release wave 2
An archived overview of the second 2024 release wave for Dynamics 365 and Copilot.
Dynamics 365: 2024 release wave 1
An archived look at Microsoft’s first 2024 release wave for Dynamics 365.
Industries
Microsoft solutions and customer experiences for manufacturing, healthcare, non-profit, utilities and education.
Contact Defacto
Start a conversation about your Microsoft transformation.
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