infotechService onboarding
Review the environment, documentation and existing issues. Establish ownership and the knowledge needed to support the agreed applications.
Managed services
Keep improving, long after go-live.
Support the Microsoft applications your business relies on and keep them aligned with changing needs.
Built forApplication owners, IT operations and business process leaders
The focusReliable operation and purposeful improvement
Our delivery approach The business perspective
A partnership witha clear purpose.
Go-live begins a new phase of ownership. Give your team a clear route to support, a way to manage change and a plan for improving the platform over time.
After go-live, a business application becomes part of everyday operations. Users need a clear support route, owners need visibility of change and the platform needs an improvement plan. We help define a managed-services engagement around those responsibilities. The scope can address support, application care and agreed enhancements, with coverage, service levels and ownership confirmed for your environment. The aim is a working partnership that connects technical activity to the processes the business depends on.
Expertise where it matters
The support behindyour next move.
A closer look at the capabilities and decisions that shape a useful solution.
Incident coordination
Provide a defined route for raising and prioritising issues. Connect severity to business impact and make escalation responsibilities clear.
Application maintenance
Plan the agreed monitoring, maintenance and housekeeping activities. Distinguish application responsibilities from platform and third-party responsibilities.
Release readiness
Review relevant updates and coordinate validation of important workflows. Plan communication and change activities with application and business owners.
Controlled enhancements
Organise improvement requests into an agreed backlog. Review scope, priority and acceptance before introducing changes to a production process.
Service reviews
Discuss recurring issues, usage and improvement priorities. Use the review to make decisions about the environment rather than only report ticket counts.
From capability to everyday value
See itin practice.
Explore possible starting points for your organisation. Each scenario connects a business need with work to consider and measures to review.
After go-live · Illustrative scenario
Turn project knowledge into operational ownership.
The implementation team is leaving but support knowledge is scattered. Review the solution, integrations and known issues, then agree the support boundaries and escalation routes. Use walkthroughs and practical checks to confirm the receiving team can handle the agreed responsibilities.
What to measureOnboarding completeness and support readinessAgree a baseline and targets with your business owners.
Application change · Illustrative scenario
Prepare for updates without losing focus.
An update introduces changes that may affect a critical process. Identify relevant capabilities, prioritise the workflows to test and agree who confirms readiness. Coordinate the release with the business calendar and communicate changes to the people affected.
What to measureValidation completion and release readinessAgree a baseline and targets with your business owners.
Continuous improvement · Illustrative scenario
Make recurring issues inform the next investment.
The same problem generates repeated requests. Review its cause, operational impact and possible solutions, then decide whether to change the process, improve guidance or enhance the application. Keep the decision visible in the improvement backlog.
What to measureRepeat incidents and improvement completionAgree a baseline and targets with your business owners.
The Defacto approach
Clarity at every step.Ownership beyond launch.
We review your environment, establish a service scope and agree responsibilities, support coverage and ways to measure the engagement.
Explore our approach- 01
Assess and transition
Review applications, integrations, documentation and current service needs. Agree the scope, coverage and responsibilities before service onboarding.
- 02
Operate with clear priorities
Establish incident handling, change review and reporting. Make the route from business issue to technical action understandable to users and owners.
- 03
Review and improve
Use service reviews to address recurring problems and prioritise enhancements. Revisit the scope as applications and operational requirements evolve.
A useful first conversation
Bring the context.
We’ll help shape the next step.
A few examples of your current work will make the discussion more specific.
- Applications, environments and integrations in scope
- Required coverage and escalation arrangements
- Current issues, documentation and support ownership
- Change responsibilities and improvement priorities
Experience you can explore
See the workbehind the words.
Customer experienceExactive
A more connected service experience.
Exactive transformed their data management and customer service capabilities, positioning themselves as a leader in the unified IT communication services sector.
Explore the customer storyMake an informed decision
Your questions.Considered answers.
The right scope starts with a clear understanding of your business, the platform and the work ahead.
Do you offer a standard response-time commitment?
Coverage, priorities and service-level commitments are agreed for each engagement. We first assess your environment and operational needs. This page does not promise a particular response time or round-the-clock coverage without an agreed service scope.
Can you support a solution implemented by another partner?
We can discuss a transition after reviewing the environment, customisations, integrations and available documentation. A structured assessment identifies the knowledge and access needed, outstanding risks and the responsibilities that can be included in the support arrangement.
Are enhancements included with support?
That depends on the agreed engagement. Incident resolution, maintenance and enhancement work should have clear boundaries. We define how new requests are assessed and approved so the business understands which activities are covered and which require a separate scope.
Explore Microsoft guidance
Your next chapter starts here
What’s your next?
A challenge to solve. An idea to explore. Let’s talk.