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Start with your industry.
Build around your business.
Explore the processes, Microsoft solutions and customer experiences most relevant to your organization.
01 / Manufacturing
Connect the factory floor to the decisions that move it.
Bring production, inventory, finance and reporting into a shared operational picture. Start with the points where disconnected systems slow planning or create manual work.
- Production and inventory visibility
- Finance and distribution processes
- Operational reporting and analytics
A practical starting point
Follow a production commitment from plan to fulfilment.
A useful starting point is the connection between demand, available material and the production plan. Review how a change in one stage reaches purchasing, the warehouse and finance. Shared visibility is most valuable when the team can act on an exception before it becomes a missed commitment.
Questions to explore together
- Where do planners reconcile information outside the core system?
- Who owns product, bill-of-material and inventory data?
- How will the business validate a complete order-to-delivery journey?
02 / Healthcare
Better-connected operations. More time for care.
Modernize the workflows around service delivery: coordinating requests, replacing legacy applications and bringing operational information together. Define access, data handling and integration needs as part of the design.
- Modernizing legacy applications
- Coordinating operational workflows
- Reporting across teams
A practical starting point
Improve the operational journeys around care.
Start with an administrative process that crosses teams: an internal request, an approval or the replacement of a legacy application. Map the information each role needs and the systems that should remain authoritative. Include identity, access and retention requirements in the design, with the organisation’s clinical and information-governance specialists involved where relevant.
Questions to explore together
- Which administrative handover creates avoidable delay or re-entry?
- What information does each role need to complete the task?
- How will the workflow handle an incomplete or urgent request?
03 / Non-profit
Give your mission a more connected foundation.
Help distributed teams work from shared information. Connect the administration, financial processes and reporting that support your programs, so teams can spend less time moving data between systems.
- Supporting distributed teams
- Financial and relationship management
- Program reporting and insight
A practical starting point
Connect the work behind your mission.
Distributed programmes need a consistent understanding of relationships, resources and results. Begin with the records shared between central administration and local teams. Review how a transaction, service request or programme update moves into reporting, and where staff currently rebuild that picture in spreadsheets. Agree definitions with the people accountable for using the information.
Questions to explore together
- Which records must stay consistent across programmes or locations?
- What does each reporting audience need to understand?
- Who will maintain shared information and support new users?
04 / Utilities
Connect customer service, field work and operational insight.
Bring service enquiries, scheduling and field activity into a coordinated workflow. Explore where automation can resolve routine requests and where people need the context to take over.
- Customer enquiry management
- Field service coordination
- Knowledge and workflow automation
A practical starting point
Carry customer context into the next action.
A service enquiry can become a field visit, a maintenance task or a request for specialist advice. Design the handover so the next person receives the location, asset, history and customer context they need. Review scheduling and mobile-working requirements alongside case management, then identify the routine steps suitable for automation.
Questions to explore together
- Which enquiries require a coordinated field response?
- What must a technician know before arriving on site?
- When should automated assistance transfer the request to a person?
05 / Education
Make the campus experience feel connected.
Connect administrative processes and student engagement across departments. Create a shared view of requests, activities and operational information while planning for the people who will use it every day.
- Student engagement and requests
- Administrative workflow automation
- Cross-campus operational visibility
A practical starting point
Build around a complete student or staff journey.
An enquiry, application or administrative request often touches several departments. Start by mapping that journey and the points where information is repeated or ownership becomes unclear. Define the relationship between engagement applications and existing institutional systems. Test the proposed experience with the staff responsible for each handover, including busy periods and incomplete requests.
Questions to explore together
- Where do departments lose context as a request moves between them?
- Which system owns the student, staff and operational records?
- How will people know who is responsible for the next step?
Your next chapter starts here
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