Modernizing the systems behind better care.

Red Crescent Hospital customer story image — Customer imagery from Defacto’s published story.

Modern

System Transformation

1997

Legacy system replaced

01 / Customer experience

Situation

The Palestine Red Crescent Society (PRCS) stands as a beacon of humanitarian service, officially recognized and operating as an independent Palestinian National Society...

At a crucial juncture, Red Crescent Hospital approached us with challenges including legacy systems from 1997 that hindered operational efficiency.

02 / Customer experience

The challenge

The outdated system caused inefficiencies and limited integration with modern technologies.

Lack of flexibility and integration led to operational silos and inefficiencies.

03 / Customer experience

The solution

Leveraged Microsoft Power Platform with low-code development to modernize systems and enable integration.

Low-Code Development — Enabled rapid development and modernization.
System Integration — Connected departments into unified workflows.
Cloud Transformation — Improved scalability and reduced costs.

04 / Customer experience

Key outcomes

Cost savings and scalability improvements
Enhanced patient care and operations
Better collaboration between teams

05 / Customer experience

Overall business impact

The Power Platform transformation modernized healthcare operations, improved efficiency, and enabled scalable growth.

Read the original customer story ↗

Customer imagery, figures and outcomes from Defacto’s published customer story. Results relate to this engagement.

Planning a similar change?

Choose one complete workflow to improve.

A similar low-code initiative begins with a repeatable task and the people responsible for it. Follow the information from the first request to the completed record. Decide what the app should own, what should stay in an existing system and how the team will support the solution once it becomes part of everyday work.