Connected departments. More effective regulation.

ZICTA customer story image — Customer imagery from Defacto’s published story.

80%

Administrative workload reduction

100%

System integration

01 / Customer experience

Situation

ZICTA is a regulatory authority overseeing ICT, postal, and cybersecurity services in Zambia. However, fragmented systems across departments created inefficiencies and slowed operations.

02 / Customer experience

Challenge

Data silos across departments limited visibility and slowed decision-making.

Manual processes increased costs and reduced responsiveness.

03 / Customer experience

Solution

ZICTA implemented a low-code platform to unify systems, centralize data, and streamline operations across departments.

Centralized Data — Unified all systems into a single platform.
Automation — Reduced manual effort and improved efficiency.
Collaboration — Enabled cross-department communication.

04 / Customer experience

Key outcomes

Improved efficiency and reduced costs
Faster regulatory response times
Enhanced collaboration
Scalable digital platform

Read the original customer story ↗

Customer imagery, figures and outcomes from Defacto’s published customer story. Results relate to this engagement.

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