infotechCloud workflows
Connect business events with actions across supported applications and services. Coordinate notifications, record updates and handovers within a defined process.
Microsoft Power Automate
Give your people time for higher-value work.
Connect systems and automate repetitive steps across your business.
Built forOperations leaders, process owners and automation teams
The focusFrom repetitive steps to dependable workflows
Our delivery approach The business perspective
Technology witha clear purpose.
Approvals, notifications and data handoffs often depend on people remembering the next step. Create dependable workflows that make progress visible and reduce avoidable repetition.
Automation creates value when it completes a useful process reliably. Moving a task faster is only part of the picture: the workflow also needs clear ownership, dependable data and a route for exceptions. We help identify repeatable work, simplify the unnecessary steps and choose the appropriate automation approach. The design includes what happens when a system is unavailable, a request is incomplete or a person needs to make the final decision.
Explore the possibilities
Built for the workthat matters.
A closer look at the capabilities and decisions that shape a useful solution.
Approvals
Create a visible route for review and approval. Define the people involved, the information they need and how overdue or rejected requests are handled.
Desktop automation
Assess robotic process automation for tasks in desktop applications. Consider the stability of the interface, machine requirements and the support model.
Process insight
Use process-mining capabilities where appropriate to understand how work moves. Connect the findings to a specific improvement opportunity and reliable event data.
Document and AI assistance
Explore supported document-processing and AI capabilities for suitable tasks. Include review points where extraction quality or business judgement affects the outcome.
Operational monitoring
Design run visibility, error handling and recovery alongside the flow. Make it clear who responds when an automated process needs attention.
From capability to everyday value
See itin practice.
Explore possible starting points for your organisation. Each scenario connects a business need with work to consider and measures to review.
Approvals · Illustrative scenario
Make approval decisions traceable.
A purchase request sits in an inbox because nobody knows who should respond next. Define the approval route, supporting information and exception handling. Give the requester a clear status and provide the operations team with a view of overdue decisions.
What to measureApproval time and overdue requestsAgree a baseline and targets with your business owners.
System handovers · Illustrative scenario
Remove repeated entry between applications.
A team copies approved records into another system at the end of each day. Assess the available interfaces, agree the authoritative source and define what a successful handover means. Include duplicate prevention and a way to resolve failed transfers.
What to measureManual entry and failed handoversAgree a baseline and targets with your business owners.
Legacy tasks · Illustrative scenario
Use desktop automation where it fits.
A repeatable task must interact with a desktop system that lacks a suitable interface. Review the task’s stability and exception rate before automating it. Define the machine, credential and support arrangements needed to keep the process dependable.
What to measureSuccessful runs and manual interventionAgree a baseline and targets with your business owners.
The Defacto approach
Clarity at every step.Ownership beyond launch.
We prioritize suitable workflows, map the rules and exceptions, and develop automations with clear ownership and support arrangements.
Explore our approach- 01
Understand the process first
Map the trigger, inputs, decisions and completion point. Remove unnecessary steps before deciding which parts should be automated.
- 02
Build for real conditions
Test normal and exceptional cases, including duplicate events and unavailable systems. Define monitoring, ownership and recovery procedures.
- 03
Review the operational benefit
Measure the process after adoption and inspect the exceptions. Use those findings to improve the workflow and select the next automation opportunity.
A useful first conversation
Bring the context.
We’ll help shape the next step.
A few examples of your current work will make the discussion more specific.
- Process volumes and common exceptions
- Applications, interfaces and connection ownership
- Approval responsibilities and escalation expectations
- Monitoring, recovery and support requirements
Experience you can explore
See the workbehind the words.
Customer experienceLeading Utilities Provider
Service that is ready when customers need it.
A major utilities provider modernised customer service with AI-driven query resolution and 24/7 accessibility through Microsoft Copilot Studio.
Explore the customer storyMake an informed decision
Your questions.Considered answers.
The right scope starts with a clear understanding of your business, the platform and the work ahead.
When should we use desktop rather than cloud automation?
Prefer an appropriate supported interface when one is available. Desktop automation can be useful when the task must interact with an application’s interface. The decision should consider reliability, maintenance, security and the cost of operating the automation.
What happens when a flow fails?
The solution should include a visible failure state, an owner and a recovery approach. Depending on the process, that can mean a controlled retry, a review queue or a manual handover. We test these situations before the workflow becomes operational.
How do we estimate the value of automation?
Measure the current process: frequency, handling time, errors and follow-up effort. Compare that baseline with the work remaining after automation, including exception handling and support. This produces a more useful business case than counting only the steps removed.
Explore Microsoft guidance
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A challenge to solve. An idea to explore. Let’s talk.