Performance conversations with a shared direction.

Confidential Business customer story image — Customer imagery from Defacto’s published story.

+40%

Productivity Increase

+60%

Employee Engagement

01 / Customer experience

Situation

A rapidly growing business in Africa faced challenges managing employee performance and aligning goals.

02 / Customer experience

Challenges

No consistent evaluation system.

Employees not aligned with company objectives.

Manual and delayed reviews.

03 / Customer experience

Solution

Implemented Dynamics 365 HR with structured performance management.

Goal Setting — Defined measurable targets.
Periodic Reviews — Continuous tracking and feedback.
Performance Scoring — Automated evaluation system.

04 / Customer experience

Outcomes

Improved engagement
Better productivity
Data-driven decisions
Higher retention

Read the original customer story ↗

Customer imagery, figures and outcomes from Defacto’s published customer story. Results relate to this engagement.

Planning a similar change?

Give the people process a shared structure.

For your own HR initiative, map the records, conversations and approvals involved in the process. Agree what an employee, manager and HR colleague should see and do. Include the treatment of incomplete information, changes in responsibility and reporting needs before selecting the first workflow to improve.