A clearer view of a mission that matters.

01 / Customer experience

Situation

Embark on a meaningful journey alongside Interrelate, a not-for-profit organization dedicated to specialized relationship services for parents and children. Combining the efficiency of a corporate entity with the compassion of a not-for-profit, Interrelate operates in over 30 physical locations and online, impacting the lives of more than 110,000 clients with over 90 years of trusted expertise.

Beyond the numbers, Interrelate acts as a vital link, connecting individuals to their communities and cultural roots. Their transformative programs empower families to build strong, healthy relationships from childhood to adulthood. Specifically designed for children, these programs aim to nurture happy, healthy individuals. At the same time, their relationship services for adults provide people from all backgrounds with the skills to navigate life’s challenges.

In the midst of their impactful journey, Interrelate faced a unique challenge related to analytics, hampering their ability to generate crucial reports for government reporting purposes. Discover how we transformed analytics hurdles into stepping stones, ensuring Interrelate could seamlessly continue their mission of nurturing enduring relationships and building resilient families.

02 / Customer experience

The challenge

Interrelate faced a pivotal challenge – obtaining timely analytics to generate crucial reports for government authorities. The existing system’s limitations posed hurdles, delaying the submission of reports necessary for program analysis. This lag not only jeopardized their commitment to transparency but also hindered effective decision-making.

The reports generated by Interrelate were grappling with issues of clarity and effectiveness. The challenge extended beyond just timeliness – the content and presentation of the reports needed a significant overhaul. In response, a concerted effort was made to enhance the reporting process. The goal was not only to meet deadlines but to deliver reports that were insightful, user-friendly, and aligned with the organization’s commitment to excellence.

03 / Customer experience

The solution

Faced with the multifaceted challenges of analytics and reporting, Interrelate strategically embraced a transformative solution – Power BI. This dynamic tool became the cornerstone of their data strategy, offering a robust platform to unravel the complexities of their analytics web. Power BI’s intuitive interface empowered Interrelate to generate in-depth insights with unprecedented ease and speed.

• Timely Analytics — Power BI enabled real-time data collection and analysis, allowing Interrelate to generate insights quickly and efficiently without delays, ensuring reports reach government authorities on time.
• Visual Reporting — The solution didn’t stop at timely analytics; it extended to a complete reporting overhaul. Power BI allowed Interrelate to craft visually compelling and data-rich reports, ensuring compliance while providing a valuable tool for program analysis.
• Strategic Asset — The adoption of Power BI marked a paradigm shift, turning data from a challenge into a strategic asset. Interrelate now leverages data-driven insights to enhance program effectiveness, drive organizational growth, and fulfill their mission to build resilient families.

04 / Customer experience

Key outcomes

• Innovation with governance - The implementation of Power BI catalyzed innovation throughout Interrelate’s organization while maintaining strong commitment to governance, security, and quality standards.
• Democratization of development - Power BI enabled citizen developers to collaborate with professional developers, breaking down barriers and creating advanced solutions through diverse perspectives.
• Adaptability & cost savings - The platform empowered Interrelate to adapt to evolving business landscapes, introducing scalability and efficiency while streamlining processes and reducing costs.
• Application modernization - The organization successfully transitioned from legacy systems to a more agile framework, reducing manual work and improving collaboration across geographically distant offices.

05 / Customer experience

Overall business impact

The implementation of Power BI marked a turning point in Interrelate’s operations, ushering in an era of application modernization. The organization successfully transitioned from legacy systems to a more agile framework. This modernization not only reduced manual work but also improved collaboration across geographically distant offices. The result was a modern, interconnected, and highly productive organization ready to tackle future challenges with confidence and innovation as guiding principles.