A supply chain ready to move together.

Energy Sector Manufacturer customer story image — Customer imagery from Defacto’s published story.

High

Operational efficiency achieved

Real-time

Inventory visibility

01 / Customer experience

Situation

A leading manufacturer in the energy sector faced growing challenges managing complex supply chain operations. Their legacy systems were unable to support increasing operational demands, leading to inefficiencies and lack of real-time visibility.

02 / Customer experience

The challenge

Multiple suppliers across regions created coordination challenges with limited visibility into operations.

Frequent stockouts and overstocking due to lack of centralized tracking.

Legacy systems lacked analytics capabilities, impacting forecasting and decision-making.

03 / Customer experience

The solution

Implementation of Dynamics 365 Supply Chain Management and Power Automate enabled centralized control, automation, and real-time visibility.

Dynamics 365 Supply Chain Management — Centralized supply chain operations with real-time insights and analytics.
Power Automate — Automated workflows for orders, inventory updates, and communication.

04 / Customer experience

Key outcomes

Centralized operations improving efficiency
Automation reducing manual work
Better insights for faster decisions
Optimized inventory management

Read the original customer story ↗

Customer imagery, figures and outcomes from Defacto’s published customer story. Results relate to this engagement.

Planning a similar change?

Follow an operational exception across teams.

A supply-chain improvement should make the relationship between planning, purchasing, inventory and fulfilment visible. Start with an order that cannot proceed as expected. Review where the issue is detected, who decides what to do and how the decision reaches the other teams affected.