Digital services that support better livestock health.

01 / Customer experience

Situation

Animal Health Ireland (AHI), a not-for-profit organization dedicated to improving livestock health and farmer welfare, was facing challenges in managing their extensive programs. As the organization grew, the traditional methods of handling data, communicating with farmers, and managing event registrations became increasingly inefficient. The lack of a centralized, digital platform was creating bottlenecks, resulting in delays, missed communications, and excessive manual effort.

02 / Customer experience

The challenge

With data spread across multiple systems and formats, AHI struggled to maintain a unified view of their operations. This made it difficult to track program participants, manage event logistics, and maintain accurate records.

The manual processes used for sending event notifications and program updates to farmers were time-consuming and error prone. This led to missed opportunities for timely engagement and increased the risk of farmers missing important information.

Farmers faced difficulties registering for programs and events, accessing relevant documentation, and obtaining participation certificates. This not only hindered their experience but also placed an additional burden on AHI’s administrative staff.

03 / Customer experience

The solution

Animal Health Ireland implemented a comprehensive Power Platform solution leveraging Power Apps, Power Pages, and Power Automate to centralize operations, automate communications, and empower farmers with a self-service portal.

• Power Apps — Centralized Data Management : Developed a model-driven app serving as the backbone for comprehensive database management of farmers, veterinary professionals, program details, and events with real-time accessibility.
• Power Automate — Automated Workflows : Integrated automation to streamline event reminders, program updates, and notifications to farmers, eliminating manual handoffs and ensuring consistent, timely communication.
• Power Pages — Self-Service Portal : Built a user-friendly portal empowering farmers to manage accounts, register for programs, access documentation, and download certificates directly, reducing administrative workload.

04 / Customer experience

Key outcomes

• Operational excellence - centralized app eliminated redundant processes, improved data accuracy, and unified all key information.
• Enhanced farmer engagement - automation enabled consistent, timely engagement, increasing participation rates and program awareness.
• Improved user experience - self-service portal revolutionized farmer interactions, enabling easy registration, documentation access, and certificate generation.
• Scalability and future readiness - flexible Power Platform solutions enable seamless scaling as AHI grows without compromising quality or efficiency.

05 / Customer experience

Overall business impact

The Power Platform transformation delivered measurable business growth, enhancing operational efficiency, farmer engagement, and data management. Animal Health Ireland is now well-positioned to expand its reach and strengthen its leadership in livestock health advocacy while maintaining focus on mission-critical activities.